Contact | Quidexplus

When to contact us

Order or payment issues — You didn’t receive a confirmation email, or you were charged but didn’t get a download link.
Download problems — The link doesn’t work, the file is missing or corrupted, or you need access again after the link expired.
Product questions — You’re not sure if a product fits your needs, what format it’s in, or whether you can use it for commercial or client work.
Account or “My Purchases” — You can’t log in, or a purchase isn’t showing up in your account.
Feedback or ideas — Suggestions for new products, categories, or how we can improve the platform.

So we can help you quickly, please include:

The email address you used for the order (or your account).
The product name or order reference, if your message is about a specific purchase.
A short description of what went wrong or what you need (e.g. “Download link expired”, “Wrong file in ZIP”).

We aim to reply within a few business days. If your issue is urgent (e.g. paid but no download), say so in the subject line and we’ll prioritise it.

Before writing, you might find the answer in our FAQ — we cover download limits, file formats, refunds, and more.